This Privacy Policy governs the manner in which Bill Ortwein Signs, Inc., doing business as Ortwein Sign (‘Ortwein Sign,’ ‘we’ or ‘us’), collects, uses, maintains and discloses information collected from users (each, a ‘User’) of ortweinsign.com (the ‘Site’). This privacy policy applies to the Site and all products and services offered by Ortwein Sign.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users request a quote, contact us, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number, company name, project location (ZIP code) and project details. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer or device, the pages visited, the website or advertisement that referred the User to our Site, and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use ‘cookies’ to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
Advertising, analytics and lead source tracking
We advertise through Google Ads and use Google services, including Google Analytics, Google Ads conversion tracking and Google reCAPTCHA, to understand how visitors find and use our Site, measure the effectiveness of our advertising, and protect our forms from spam. These services may set cookies or use similar technologies to collect information such as pages visited, the referring website, device and browser type, and an advertising click identifier. Google’s use of this information is governed by the Google Privacy Policy. You can learn how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites, and manage ad personalization at adssettings.google.com.
We also set our own cookie that records how a visitor arrived at our Site (for example, from a Google ad, a search engine, social media or another website), the advertising campaign and keyword associated with an ad click, the first page visited, and the date. This cookie lasts 90 days and does not contain personal identification information. If you submit a quote or contact request, this source information is included with your submission so we can understand which of our marketing efforts bring us customers. You can block or delete cookies through your browser settings.
We may show our ads to people who have visited our Site or who are existing customers, and we may exclude existing customers from certain ads. To do this, we may provide Google with contact information that customers have given us, such as email addresses or phone numbers. This information is converted into an unreadable code (hashed) before it is uploaded, and is used to match it with Google accounts for advertising purposes. If you would prefer that we not include your information in these customer lists, contact us using the information below and we will remove it.
How we use collected information
Ortwein Sign may collect and use Users’ personal information for the following purposes:
- To respond to quote requests and inquiries: Information you provide helps us respond to your quote requests, customer service requests and support needs more efficiently.
- To understand how our Site is used: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To measure and improve our advertising: We use lead source and advertising information to understand which marketing efforts bring us customers, and to show relevant ads as described above.
- To send periodic emails: We may use the email address to send User information and updates pertaining to their quote or project. It may also be used to respond to their inquiries, questions and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users’ personal identification information to others. We share information with service providers that help us operate our Site and business, such as our website host, email provider and form spam protection, only as needed for them to provide those services. We share information with Google for the advertising and analytics purposes described above, including customer list matching. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may also disclose information when required by law.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Changes to this privacy policy
Ortwein Sign has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contact us
If you have questions about this Privacy Policy, or would like us to remove your information from our advertising customer lists, please contact us:
Ortwein Sign
2806 E. 50th St, Chattanooga, TN 37407
sales@ortweinsign.com
(423) 867-9208
Updated: 10/14/2026